In Service-now (SNC) it is possible to export records into one XML file. This action can be performed in the list view or on a single record.


Unfortunately this only exports the records on one single table, in this example the incident table. For other purposes, for example use the XML file to convert it to another format (Word) or use this file for an initial load to an external system this is not usable. For this solution a complete export from different tables is needed. For example a change request with all the affected CI’s and approvals related to the change and all the individual change tasks.

In the out of the box SNC implementation it is possible to export a complete update set into one XML file, question is, is this usable?
Yes it is!
J
In this article I will explain how to configure this and which components are needed.
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