I am working on the support desk and sometimes customers ask us how to maintain the system properties on a configurable page, so they can be easily set instead of changing the property directly in the sys_properties table. A page, just like the out-of-the-box “Email Properties” page for example.


Figure 1: Email Properties page sample

As there isn’t much information about this on the official Service-now.com Wiki site, I thought : “This is a nice idea for a blog article”. Besides that, it is very easy to accomplish. 😉
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