The Business Requirements application is an addition to Service-Now’s SaaS and was created by 2e2 Consulting. The main purpose is to register changes made to the default Out-Of-The-Box functionality as delivered by Not only Business Requirements are registered, also the Functional Specifications and the Technical Specifications are captured.

Besides registration it also offers a testing plan and deliver tool.
If using the Business Requirements application as it is supposed, all changes to are specified, tested and approved.

The end result is an extensive overview of all changes made, including the reason for that change.
This is a great guide for supporting the customer and gives a good insight in changes made for future consultancy assignments.
Continue reading…»