The Business Requirements application is an addition to Service-Now’s SaaS and was created by 2e2 Consulting. The main purpose is to register changes made to the default Out-Of-The-Box functionality as delivered by Service-Now.com. Not only Business Requirements are registered, also the Functional Specifications and the Technical Specifications are captured.

Besides registration it also offers a testing plan and deliver tool.
If using the Business Requirements application as it is supposed, all changes to Service-Now.com are specified, tested and approved.

The end result is an extensive overview of all changes made, including the reason for that change.
This is a great guide for supporting the customer and gives a good insight in changes made for future consultancy assignments.
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