Sometimes we get questions from customers or prospects on where to find the ServiceNow status flows.
There is no real standard method or development standard available however, but there are some similar terms like “states” and “workflows“.
But that is not what I would like to describe here.

The way we approach status flows is that they are a good way to discuss a number of processes within a company as part of workshops, designs and/ or process definitions.

In the ServiceNow application status flows can be used as a means to functional agreement and the start of configuring a module or process.
Let’s look at an example for incident management that we have used in a number of our implementation projects.

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