In this short article some useful information that allows for optimizing ServiceNow performance.

During catalogue processing it often happens that specific user-related-information must be displayed (e.g. Company, Phone, Cost Center, etc.).
This article describes a method for preventing unnecessary roundtrips to the Server when displaying this information on the Client.

By storing the most used information we might need later in the Session object, this data can be easily retrieved in a Client script.
The best moment for storing this data is during processing the session.established event.
The example below (click to enlarge) shows some customized data and normally would be replaced with data that is important for your personal instance.


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