1st ServiceNow Benelux User Group meeting is a fact!

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We are proud and enthusiastic to announce the 1st ServiceNow Benelux User Group meeting and we would like to invite you to join us on this first meeting from many more to come.

Date/time: June 14, 2012 – 08:45am – 13:00
Location: Patrijsweg 90, 2289 EX Rijswijk, The Netherlands
(hosted by 2e2 Consulting)


08:45 – 09:00 Registration and Coffee
09:00 – 09:05 Welcome by Richard Poolman, Regional Director ServiceNow Benelux
09:05 – 09:30 ServiceNow Benelux User Group: Organization, Goals & Next Steps
09:30 – 10:30 Highlights & Feedback from Knowledge12 – New Orleans
10:30 – 10:45 Coffee break
10:45 – 11:30 Using ServiceNow as Timewriting system
11:30 – 12:00 Being a ServiceNow customer for more than 4 years…
12:00 – 13:00 Closing – Lunch and opportunity to network

Speakers include:

  • Richard Poolman (Regional Director Benelux)– ServiceNow
  • Rik Burgering (Senior ServiceNow Consultant) – 2e2 Consulting
  • Wouter Revenberg (Service Manager IT4IT) – NXP Semiconductors
  • Gerrit Zevenbergen (Senior Applicatiebeheerder) – PwC


  • Please send us an email on usergroup_BLX@service-now.com if you want to join this 1st ServiceNow Benelux User Group meeting.
  • Email registration required to account for enough coffee and lunch.
  • ServiceNow business partners can send only 1 participant – the User Group is customer-focused.

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Updating data in ServiceNow using XML Export – Import

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When working with databases it is common practice to import data into the system coming from a CSV or Excel formatted file.
ServiceNow has the tools to effectively import new data.
No problem.
But what if the data delivered in the Excel sheet has to be merged with data that is already in the system?!

At that point there are two options. One is to define functionality in ServiceNow to merge data.
But is also possible to export the data in XML-format from ServiceNow, merge the data in Excel and perform a simple XML import (right click on a list view header).

The steps needed to perform this export-import is discussed below.

In this case a list of new phone details are provided via Excel and have to be loaded into ServiceNow.
The only additional attribute in the Excel is the email address.
The email address will be needed to link the data in ServiceNow and the Excel together.


Create XML export of users to be modified.

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