Keep track of your adjustments

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buttonMaking adjustments to a ServiceNow environment is one thing. Tracking your adjustments and document them is a whole different kind of thing. With experience at an FDA compliant customer, it is crucial to keep track of your adjustments for your requirements.
In this blog I would like to follow-up Fred van der Schaar’s blog about the Business Requirement section, in particular; the Functional Specification module. This is a part of the ‘Requirement Management’ application created and used by Logicalis SMC.

The Functional Specification

A Business Requirement contains a need for the business, requested by the Customer. However, the Business Requirement is a strategic level and leaves a lot of questions how things should be implemented on an operational level. To avoid fuss, a translation to actual functionality is required. This is done in the Functional Specification, the tactical level.
The Functional Specification contains all required information for the tactical level, how would we like to see the Business Requirement being fulfilled. For example: ‘We need a risk calculation button and when pressed, a calculation is required between values in Field Y and Field Z’.
The Functional Specification on tactical level is seamlessly integrated with the actual adjustments in the tool, which are on the operational level.

What about keeping track of your adjustments?

The Functional Specification module contains several related lists. The related lists are all connected to specific components in ServiceNow (like Access Controls, Applications, Business Rules and Client Scripts). These related lists are used to relate Functional Specifications to actual adjustments in the tool.

How can we document this?

Now we got all information in the ServiceNow tool. For some customers, just having the information in ServiceNow is not enough and compliance requires an additional document for approval. Or in some cases you would like to create a feature list for your next release. We can use the ‘export to PDF’ function to get the information directly or we can build specific reports to get us the information we want.
Logicalis SMC decided we needed an easy way to export all Business Requirements and Functional Specifications directly out of the tool in a proper layout and in a Word document. In the screenshot below you can see how the Word document looks like when exported out of ServiceNow.

If you have any questions you can contact me via .img[at].img

How to help end users to recognize popups from being blocked in ServiceNow

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Just the other day I came across an issue with a client script, which did not seem to work in the Safari browser. The script wanted to open a browser window to register an outage using the method. Turned out that this was not just related to Safari but can also be an issue with Chrome and IE, the only exception is that Safari gives you no indication of why your ‘’ method is not working.

Perhaps one of the most appreciated features of Safari is its built-in Pop-Up blocker. If you’ve spent any time at all on the Web, you’re probably all too familiar with the annoying windows that pop up over and under the Web pages you’re trying to view.

Sometimes these windows contain important information, but most of the time, they’re occupied by advertisements. The pop-up blocker built into Safari is enabled by default, which bans irritating pop-up windows from your browsing experience.
Safari’s pop-up blocker works so well that you may forget that pop-up windows even exist. But sometimes it works too well. Many sites these days post warnings on their main pages stating that you may miss information if your browser employs a pop-up blocker, but if you ever come across a Web site that -doesn’t seem to be working properly (for instance, if you’re clicking a link that -doesn’t seem to be doing anything), try turning off Safari’s pop-up blocker.

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KPI’s, performance, reporting, ServiceNow and Mirror42

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Mirror42 is a reporting application that focuses on providing Dashboards, Scorecards and Analytics based on Performance Indicators (PI). These PI’s have already been defined in the system. Naturally other PI’s can be defined within the application that are needed by your organization. Mirror42 mainly focuses on the tactical level rather than the operational level; meaning that it focuses on providing information to managers about performance of the company/department(s)/assignment group(s), and trends in these performances.

Figure 1: Example of Mirror42 dashboards integrated with ServiceNow

Strengths of Mirror42

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