I have been working on several complex projects to deliver ServiceNow to our customers. At the moment we are in the beginning stages of a project to replace an extensive HP Service- and Asset manager environment with a history of around 10 years of development.

The targeted ServiceNow solution will have over 1.500 process users and around 20.000 end users.

One of the major challenges is that the customer – in this case – is dependent on a large number of their self build functionalities and definitions, mainly driven by contracts with their customer for whom they deliver their services.

Adding the need for new functionality and utilizing the flexibility of ServiceNow will be a complex project with major customizations. Despite all the effort and advise to stay as close as possible to the standard out of the box functionality a lot of the old system functionality has to be rebuild and/or translated.

In such a heavily customized environment it is key to understand, track and manage all requirements, specifications and configurations. All together with a link and relation to Quality Assurance and testing to make sure all the adaptions are working fine and ServiceNow isn’t breaking up due to the customizations.

In short: I am in need of a solution where I can:
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