A few years ago Service-Now decided to change the file upload functionality. If I am correct that was in the Berlin release. Before that version it was possible to upload any sort of file and customers were using this feature as some sort of repository.

Currently only images upload is supported in the system. If you look at the wiki page on the Upload File module ( https://wiki.servicenow.com/index.php?title=Legacy:Uploading_a_File ) you’ll see that it has been marked “Legacy” .The disclaimer says that this functionality has been replaced by “Storing Images in the Database”. As the name already indicates: this unfortunately only works for images and not for other types of files.

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