Back to the Basics with Relationships

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ServiceNow is one of the most powerful platforms available in the IT Service Management market. As a cloud-based company they are still inventive with their automation. A few times per year ServiceNow introduce new releases with new or enhanced functionality. Each time I am very curious what they will offer in new releases. But at the same time it might confuse administrators since they will have various options to create functionality in the tool.
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Governance your compliance with ServiceNow

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“We need to do this! Else we are not compliant!”

I have heard this numerous times while working at a SOx and FDA compliant customer. Of course, we need to ensure we are and stay compliant. But who knows exactly why and how we are compliant? There are so many standards, frameworks and regulations used within companies that we loose track of them. Not to mention all policies we have defined for these authoritative sources. This is where the IT Governance Risk and Compliance module steps in.
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Removing the out of the box ‘export’ functionality

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For privacy or security reasons you sometimes want to prevent users to make an export of tables they have access to.
For example. the user table is normally accessible for everyone with an itil role. It is desired that every user can be looked up, so read access is provided to all records. But it is probably not desirable that a complete export of this table can be saved as an excel file on a local computer.
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Help! My new number disappeared!

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Help! My new number disappeared (when using “Insert and Stay”)……

Recently a customer asked me for support on some strange behaviour of a number field. They had created a custom table with a field ‘u_number’.
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A Best Practice model in ServiceNow

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As an ITSM implementer Logicalis SMC has loads of experience in implementing ITSM tools and solutions based on industry “Good Practices”. Together we have realised 100+ ITSM implementations. With all this experience our professionals combined forces in setting up a best practices process model based on ServiceNow technology. This best practices process model is called “IT-Guardian”.
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