Some of our customers require a complex role security for the setup in ServiceNow. This can mean that multiple tool roles are used and each of them has different abilities on the fields and buttons in the tool. Defining the requirements for a complex role security can be difficult. Not only for the customer but also for the developers who need to build it. This can be a complex process because of the amount of fields, buttons statuses and roles that might be required
To make life easier we use a “Security Matrix” document that helps defining the security setup. The matrix provides an overview of the fields and buttons that are present on an entity (i.e. an Incident record or change record) set against the roles and statuses that can be used. For each field/button the matrix indicates what each role in all different statuses is allowed to do within the system.
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