Introducing the Smartphone Layout

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Since the Dublin release ServiceNow has released their new Smartphone layout and a native ServiceNow Mobile App for Apple devices. So the current mobile layout will rename to the legacy Mobile UI. I found this new feature when one of our customers was upgraded to Dublin.

This is available for Iphone (IOS 6+), Android (4.0+) and Blackberry (10+) phones.

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Activate plugin
The plugin is already active for new instances, but if you are upgrading to Dublin or higher you need to activate the plugin.

Go to system plugins and activate the ‘Mobile UI’.


The following properties are available for the Mobile UI plugin.

name value description
glide.ui.m_agents iphone,android_phone,IEMobile,Windows Phone,iPod,Windows CE,BlackBerry,BB10 Use new mobile user interface if one of these strings (comma-separated) appears in the browser user_agent header
glide.ui.m_enabled True Enable new mobile UI

Possibilities in the ServiceNow Mobile App are:

– Order Service Catalog Items
– Create and Manage New Incidents
– Respond to Approval Requests
– Access the Knowledge Base

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Your ServiceNow instance in incompatible with the ServiceNow app. Please contact your ServiceNow administrator for more details. Your instance is not on the correct version. The instance should be at least on Dublin or higher to enable the ServiceNow Mobile app.

The ServiceNow Mobile app must be enabled on your instance. Please contact your ServiceNow administrator for more details Your instance is on Dublin but the plugin Mobile UI is not enabled.

Thinking about the possibilities for using the mobile app, this could be a solution to response quick on incident from Field Engineers or approvals by smartphone from Business Approvers.

Can you imagine the possibilities for mobile devices, like QR scanning or NFC tagging for CMDB purpose? Please share your thoughts about your experiences with the use of the Mobile App or the new Smartphone UI in ServiceNow.

Next step? A responsive CMS site, one layout for all mobile devices. Start now with this nice framework Bootstrap.

The ServiceNow Mobile App application is available on Itunes.

Want to configure the mobile layout? Check the wiki.

Any questions or need help with your CMS? Please contact me at .img[at].img

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