Capture the template being used in record chosen from the template bar

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Every now and then we get a customer question if it is possible to report on the use of templates. Usage like the number of times templates are used and by whom.
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Cloud, Saas…. No room for desktop software anymore. Or is there!?

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These days if it does not run in the cloud then it is simply not good enough anymore. But truth is that we often still need some local software installed in order to communicate with our product in the cloud.

That’s why also ServiceNow created the MID Server. A Java application that runs as a Windows service or UNIX daemon on a machine withing you own network. It facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. It is a very nice piece of open source software that can be used for most of your integration challenges.

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To log or not to log. That is the question!?

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We all like to develop new and ingenious code which does lots of spectacular things. In order to achieve this we probably need some help in the form of logging as not always we can write the code perfectly the first time, after all we are only human and a typo is easily made. A mistake that can take hours of your time to find it.

The issue Logging is as old as software programming itself.
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How to help end users to recognize popups from being blocked in ServiceNow

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Just the other day I came across an issue with a client script, which did not seem to work in the Safari browser. The script wanted to open a browser window to register an outage using the window.open method. Turned out that this was not just related to Safari but can also be an issue with Chrome and IE, the only exception is that Safari gives you no indication of why your ‘window.open’ method is not working.

Perhaps one of the most appreciated features of Safari is its built-in Pop-Up blocker. If you’ve spent any time at all on the Web, you’re probably all too familiar with the annoying windows that pop up over and under the Web pages you’re trying to view.


Sometimes these windows contain important information, but most of the time, they’re occupied by advertisements. The pop-up blocker built into Safari is enabled by default, which bans irritating pop-up windows from your browsing experience.
Safari’s pop-up blocker works so well that you may forget that pop-up windows even exist. But sometimes it works too well. Many sites these days post warnings on their main pages stating that you may miss information if your browser employs a pop-up blocker, but if you ever come across a Web site that -doesn’t seem to be working properly (for instance, if you’re clicking a link that -doesn’t seem to be doing anything), try turning off Safari’s pop-up blocker.


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The smallest detail regarding your ServiceNow instance!

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This describes what’s needed for one of those extremely small details regarding your ServiceNow instance: the favicon.

“A favicon (short for “favorites icon”), also known as a page icon, is an icon associated with a particular website or webpage. ” ~ Wikipedia

Favicons are those semi-forgettable images that are actually a nice finishing touch on any website.

A little history of the ICO format

A common misconception is that an ICO is simply a bitmap image (BMP) with an ICO extension. Although, the ICO format stores the icons in a bitmap form, the format can actually store multiple bitmaps within it. Each bitmap can be a different size and of a different bit depth including support for alpha transparencies.


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